Senior Engineering Manager - ITSM Analytics

About the role

The ITSM Analytics team builds the reporting and analytics platform for Jira Service Management, turning operational data (requests, incidents, SLAs, assets and Ops/Opsgenie) into actionable insights for IT and service teams. This Senior Engineering Manager leads a charter-defining team building the analytics engine at the heart of Atlassian's ITSM strategy, covering greenfield-to-scale work such as Custom Metrics, Insights, Ops and Assets reporting. You will grow and shape a multi-pod team, set technical direction for a large data domain and own outcomes shipped to enterprise customers.

Required profile

• 10+ years in software engineering, including 4+ years managing engineering teams.
• Track record shipping and scaling data-intensive analytics, reporting or platform products.
• Proven people leadership: hiring, growing, coaching and retaining senior engineers.

Required skills

• Distributed backend, data pipelines and GraphQL/API platforms, with full-stack comfort.
• Cloud data infrastructure (GCP/AWS), performance at scale and data quality/observability.

What we offer

• Compensation set within a range based on skills, knowledge and experience; eligibility for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.
• Flexible working: office, home or a mix, and hiring in countries where Atlassian has a legal entity.