Senior Customer Care Specialist – French

About the role

Toast is looking for a Senior Customer Care Specialist who will support French‑speaking restaurant partners through chat, voice, and ticket channels. You will work night rotational shifts within a 24x7 support structure, initially on‑site in Chennai and later in a hybrid model.

Key responsibilities

• Respond to customer inquiries via chat, phone, and casework using deep product knowledge of Toast hardware and software.
• Write clear, concise, and professional messages that explain technical issues and resolutions.
• Communicate complex technical information efficiently to both technical and non‑technical users.
• Balance multiple business applications and customer interactions while meeting SLA and KPI targets.
• Collaborate with cross‑functional teams to ensure seamless support and timely escalations.
• Continuously expand product expertise through training, knowledge‑base articles, and hands‑on experience.

Required profile

• Bachelor’s degree (any discipline) and 2‑4 years of experience in customer support or technical troubleshooting.
• Strong English proficiency and excellent written communication and typing skills.
• French language proficiency at B2/C1 level.
• Comfortable working night and rotating shifts, including weekends and holidays.
• Adaptable, collaborative, and proactive attitude with a focus on meeting performance metrics.

Required skills

• Software troubleshooting
• Hardware troubleshooting

What we offer

• Hybrid work model after an initial on‑site period.
• Professional development time and training on the latest restaurant technology.
• Opportunity to work in a fast‑growing, innovative SaaS environment.