Senior Account Manager

About the role

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, is seeking a Senior Account Manager to join its Mumbai team. This hybrid position will work closely with key customers to drive growth, negotiate commercial terms and deliver innovative scent solutions.

Key responsibilities

• Analyse market and customer ecosystems to identify opportunities.
• Develop multi‑level, cross‑functional relationships with decision makers and influencers.
• Lead commercial negotiations including pricing, rebates, payment terms and supply contracts.
• Maximise IFF advantage while delivering optimal solutions such as margin improvement and catalogue optimisation.
• Lead projects through effective communication with internal teams (CI, Marketing, Creative, Formulation) and external stakeholders.
• Communicate account plans clearly to all relevant parties.
• Provide accurate monthly sales forecasts for operations and financial planning.
• Liaise with global, regional and category stakeholders on strategy and deliverables.
• Promote the most appropriate IFF product portfolio aligned with client briefs.

Required profile

• Bachelor’s or Master’s degree in Business, Economics, Marketing, Chemistry or related field.
• 8‑10 years of experience in sales, product development or marketing, preferably in fragrance, cosmetics or FMCG.
• Proven experience leading a team or managing an entire category.
• Customer‑centric B2B management experience.
• Strong analytical ability with financial concepts such as pricing, margin and forecasting.
• Excellent communication, presentation, storytelling and negotiation skills.
• Project‑management capability and effective collaboration skills.
• Ability to work across cultures with a global mindset.
• Willingness to travel extensively.

Required skills

What we offer

• Multinational and supportive work environment.
• Health insurance.
• Training opportunities.
• Learning and development programs.