Sales Team Lead – Inside Sales

About the role

Policybazaar is seeking an experienced Sales Team Lead to head its high‑performing inside‑sales unit. The role focuses on driving B2C telesales results, managing day‑to‑day operations, and ensuring the team meets its revenue targets.

Key responsibilities

• Lead, motivate and manage inside‑sales agents to achieve daily, weekly and monthly sales goals.
• Monitor productivity, conversion rates and overall performance metrics.
• Coach, mentor and provide regular feedback to improve effectiveness.
• Oversee operational metrics such as attrition, shrinkage, productivity, occupancy and team performance.
• Conduct performance reviews and implement action plans for continuous improvement.
• Maintain MIS reports and track team performance against targets.
• Ensure compliance with company policies, sales processes and quality standards.
• Collaborate with Training, Quality and Operations teams to align on business objectives.

Required profile

• Minimum 5 + years of overall sales experience, preferably in inside‑sales or telesales.
• At least 2 + years of experience handling a sales team.
• Demonstrated B2C sales expertise.
• Strong exposure to managing attrition, shrinkage, productivity, occupancy and team performance.
• Excellent communication, leadership and people‑management abilities.
• Fluency in Tamil is mandatory.
• Graduation degree is mandatory.

Required skills