Sales Associate – Family Fun Center

About the role

We are looking for a full-time Sales Employee to join our team at WhimsiLand – Party & Play in Dehradun. You will be the first point of contact for families, helping them choose the perfect birthday or kitty party packages that match their needs and budget.

Key responsibilities

• Greet walk‑in guests and answer phone inquiries about party and play packages.
• Provide detailed information on pricing, options, and customization.
• Follow up on leads, manage bookings and update reservation schedules.
• Coordinate with operations and party planning staff to ensure smooth event execution.
• Maintain accurate records of reservations, payments and customer feedback.
• Support in‑store promotions and help keep the venue organized and child‑friendly.

Required profile

• Strong customer service and sales orientation with the ability to listen and guide families.
• Excellent communication and interpersonal skills for interacting with children, parents and team members.
• Basic computer literacy for handling bookings and point‑of‑sale software.
• Organizational and time‑management abilities to handle multiple inquiries and event timelines.
• Positive, energetic attitude and comfort working in a playful, child‑centered environment.
• Availability to work weekends, holidays and peak hours.
• Minimum high school diploma; higher education in business or hospitality is a plus.
• Prior experience in retail, hospitality, events or front‑office roles is advantageous but not mandatory.

Required skills

• Basic computer skills (booking software, POS systems).