Key Account Manager

About the role

The Key Account Manager will be the primary liaison for strategic clients of Franciscan Solutions, ensuring their business objectives are met through tailored e‑solutions. Based on‑site in Dehradun, the role blends client relationship management with cross‑functional project coordination.

Key responsibilities

• Coordinate daily with project managers, designers, and developers to guarantee timely, high‑quality delivery.
• Oversee project execution, monitor timelines and quality standards, and address any escalations.
• Identify upselling and cross‑selling opportunities, driving revenue growth from existing accounts.
• Analyze account performance metrics, prepare detailed reports, and present insights to clients.
• Maintain client satisfaction, manage long‑term account planning, and support retention strategies.

Required profile

• Proven client relationship management experience with the ability to build trust and handle escalations.
• Strong account management and business development background, focused on revenue objectives.
• Project coordination skills, working closely with cross‑functional teams.
• Excellent communication and presentation abilities, translating technical solutions into business terms.
• Analytical mindset for interpreting performance data and recommending improvements.
• Relevant experience in IT services, web solutions, or digital product companies.
• Bachelor’s degree in Business, Management, Marketing, IT or related field, or equivalent experience.
• Willingness to work on‑site in Dehradun and manage multiple accounts simultaneously.