Reservations Associate

About the role

Vibescapes is seeking a Reservations Associate to join its reservations team in Pune. The role involves handling guest enquiries, following up promptly, and converting enquiries into confirmed bookings across resorts, villas, and hospitality experiences. The ideal candidate will be customer‑focused, communicative, and disciplined in follow‑up.

Key responsibilities

• Handle reservation enquiries through phone, WhatsApp and other booking channels.
• Respond to guest enquiries promptly and professionally.
• Follow up with prospective guests and convert enquiries into confirmed bookings.
• Manage booking confirmations, modifications and cancellations.
• Provide accurate information on room types, rates, availability, inclusions and property facilities.
• Coordinate with property teams regarding reservations and guest requirements.
• Maintain accurate reservation and guest records and follow up on pending enquiries.
• Assist with upselling rooms, meals, experiences and other services.
• Support the reservations team with daily reports and booking updates.

Required profile

• 1–2 years of experience in hotel or resort reservations or a similar hospitality role.
• Based in Pune, India.
• Good spoken and written English with strong communication skills.
• Strong follow‑up and conversion abilities with a customer‑oriented approach.
• Excellent organisational, multitasking and attention‑to‑detail skills.
• Comfortable working weekends and public holidays as required.

Required skills

• Reservation systems.
• Basic reporting.