Quality Assurance – Spanish/Portuguese (Mandatory)

About the role

We are looking for a Quality Assurance professional with strong Spanish and Portuguese language skills to join our global CX team. This high‑visibility position works closely with senior leadership and influences mission‑critical processes that directly impact the business.

Key responsibilities

• Design, implement and audit quality frameworks for email, call and chat interactions across regional teams.
• Create and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery.
• Conduct regular quality assessments, provide actionable feedback and drive continuous improvement.
• Collaborate with stakeholders to align quality initiatives with business objectives.
• Report findings and recommendations to senior management.

Required profile

• Minimum 3 years of professional experience, including at least 1 year in a quality‑focused role.
• Fluent in Spanish and Portuguese (both written and spoken).
• Proven experience in CX quality assurance, including email, call and chat audits.
• Strong stakeholder management and coordination abilities.
• Excellent verbal and written communication skills.

Required skills

• Knowledge of quality frameworks and SOP creation.
• Analytical mindset with strong interpersonal skills.
• Technical proficiency with the Quasar Framework.

What we offer

• Opportunity to work on cutting‑edge processes from the ground up.
• Rapid learning and career growth in a global environment.
• Close collaboration with senior leadership and regional teams.