Quality Assurance Manager

About the role

The Quality Assurance Manager is responsible for overseeing the quality control processes that ensure products and services meet established standards. This role involves implementing QA practices, managing the quality management system, and driving continuous improvement across the organization.

Key responsibilities

• Monitor and maintain quality control processes and procedures.
• Implement quality assurance practices to prevent defects and ensure consistent quality.
• Assist in developing, implementing, and managing the quality management system.
• Conduct internal audits to evaluate the effectiveness of quality processes.
• Analyze performance data to identify trends, non‑conformances, and improvement opportunities.
• Maintain and update quality documentation, including SOPs, work instructions, and manuals.
• Ensure compliance with industry‑specific standards, regulatory requirements, and certifications.
• Support training of employees on quality control and assurance practices.
• Monitor customer feedback, complaints, and quality‑related issues.
• Investigate and resolve quality problems using root‑cause analysis.
• Prepare and present quality reports to senior management.

Required profile

• Proven experience in quality assurance or quality control within an industrial or production environment.
• Strong analytical mindset with ability to interpret data and identify improvement areas.
• Excellent attention to detail and commitment to maintaining high standards.
• Effective communication skills for reporting and training purposes.
• Familiarity with audit procedures and compliance requirements.

Required skills