Product Manager - Personalization & Data Platforms

About the role

MakeMyTrip’s Personalization & Data Platforms team is seeking a Product Manager to design and scale AI‑driven systems that personalize the traveller journey. You will bridge MarTech, data platforms, and AI to create reusable, high‑impact products for internal and external users.

Key responsibilities

• Identify high‑impact lifecycle problems and translate them into scalable product opportunities.
• Define hypotheses, success metrics, and solution approaches based on business and user needs.
• Drive rapid prototyping, validation, and full‑scale build of real‑time personalization systems using data, rules, and AI/GenAI models.
• Collaborate with engineering, data science, design, and marketing to design data flows and production‑ready solutions.
• Run experiments (A/B tests), analyze performance, and continuously improve conversion, engagement, and adoption.
• Build frameworks to evaluate and improve AI/GenAI outputs and enable internal teams through scalable tools.

Required profile

• Management graduate with an engineering background from a reputed institute.
• 2‑4 years of product management experience, preferably in growth roles within e‑commerce.
• Strong data orientation with experience in metrics‑driven decision making.
• Proven ability to take AI/ML/GenAI use cases from concept to production.
• Experience building scalable platforms rather than isolated features.
• Track record of delivering roadmaps, managing delivery, and iterating at scale.

Required skills

• SQL (basic proficiency)
• AI/ML/GenAI technologies