Process Associate – Customer Service (Email & Chat) – Freshers
HCLTech · Chennai
Job description
About the role
The Process Associate will support customers in the Order‑to‑Cash domain, handling queries primarily through email and chat. This entry‑level position is ideal for fresh graduates from Arts & Science streams who are eager to start a career in customer service.
Key responsibilities
- Respond promptly to customer inquiries via email and chat, ensuring high satisfaction.
- Enter, update, and maintain accurate data across multiple systems.
- Troubleshoot issues, provide actionable solutions, and escalate complex cases to senior teams.
Required profile
- Fresh graduate (2024 or 2025) from Arts & Science background.
- Strong written communication skills for email and chat support.
- Ability to handle data accurately and work in a fast‑paced environment.
Required skills
- Proficient written communication in English.
What we offer
- Walk‑in interview on 27 July 2026 at our Sholinganallur campus.
- Opportunity to join a leading global technology services firm.
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Published 1 month ago
Expires 3 days from now
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HCLTech
Chennai
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