Partner Enablement Operations Manager

About the role

The Partner Enablement Operations Manager is a senior operator and builder responsible for designing and running a scalable, predictable, and data‑driven operating model for partner enablement at Databricks. This role serves as the operational backbone and strategic integrator for partner enablement, connecting global strategy to execution across AMER, EMEA, and APJ.

Key responsibilities

• Own the partner enablement operating model, including planning cadences, governance mechanisms, and execution frameworks.
• Run QBRs, MBRs, and executive reviews for partner enablement leadership using clear metrics and forward‑looking insights.
• Lead end‑to‑end execution of partner enablement initiatives across functions and regions.
• Build and maintain dashboards and operating reviews that surface partner engagement, program performance, and risk signals.
• Act as a key point of contact for cross‑regional operational issues and escalations, turning recurring issues into structural improvements.
• Design and implement scalable workflows, SOPs, SLAs, and intake mechanisms to improve consistency and reduce manual effort.
• Introduce AI‑enabled and automation‑first workflows for intake, reporting, support, certification, and partner operations.
• Collaborate with Partner organization, Learning & Enablement, Professional Services and other teams to remove friction and improve execution.

Required profile

• 10+ years of experience in Learning Operations, Program Management, Professional Services Operations or similar operational leadership in a high‑growth technology environment.
• Proven experience supporting global or multi‑region teams and translating central strategy into executable operating plans.
• Demonstrated ownership of operating cadence, forecasting, planning and execution frameworks in a complex, matrixed environment.
• Strong analytical capability to turn data into executive insight and measurable business outcomes.
• Experience improving processes and workflows, with a track record of reducing manual effort through automation or AI‑enabled solutions.
• Ability to influence senior leaders across functions without direct authority and manage priorities across time zones.
• Preferred: experience in partner enablement, customer education, learning operations, or training operations; deep expertise working with System Integrators (SIs) and ISVs; fluency with AI tools, workflow automation and analytics platforms; commercial and operational acumen related to utilization, forecasting, partner spend and margin.