Oracle Fusion O2C Business Analyst (L2 Techno-Functional Support)

About the role

Egis, a global consulting, construction engineering and operating firm, is hiring an Oracle ERP Business Analyst in Bangalore. The role provides Level 2 techno-functional support for the Oracle Fusion Cloud O2C stream (Accounts Receivable, Cash Management, Oracle Tax) within the ERP Ecosystem Run Delivery Manager's team and contributes to the global Oracle Competence Center. It goes beyond ticket resolution: it involves end-to-end incident analysis, cross-functional impact assessment, advanced root-cause investigation and close collaboration with L2/L3 teams.

Key responsibilities

• Analyze incidents from an end-to-end business process view and assess impacts across upstream and downstream systems
• Support AR, CM, Oracle Tax and related satellite applications, including invoicing, receivables, cash application, bank statement processing and cash reconciliation
• Perform advanced root-cause analysis, identify permanent corrective actions and contribute to Problem Management
• Support release validation, regression testing, hypercare and post-go-live stabilization
• Develop troubleshooting guides, SOPs, FAQs, runbooks and knowledge base articles
• Identify automation opportunities and use AI-enabled tools to improve ticket analysis, root-cause investigation and knowledge creation
• Work independently with senior business stakeholders, functional experts, technical teams and global support teams

Required profile

• Bachelor's or Master's degree in Computer Science, IT, Business Administration, Engineering, Business Information Systems or a related field
• At least 7 years in Oracle Fusion Cloud support, Oracle ERP techno-functional support, application support or Oracle ERP development in an international environment
• Fluent English is mandatory; French is an advantage

Required skills

• Hands-on experience with Oracle Fusion Cloud O2C modules (AR, CM, Oracle Tax), integrations, interfaces and reporting solutions
• ServiceNow and ITIL Incident, Problem and Change Management
• Preferred: Oracle Financials Cloud AR, CM, Oracle Tax, integrations, interfaces, reporting, ServiceNow, ITIL v3/v4 and Oracle Cloud certifications