On Site Service Technician – Level II

About the role

The On Site Service Technician – Level II provides technical support and hands‑on repairs for Cummins products directly at a customer’s location. You will act as the primary point of contact for routine service requests, ensuring timely and professional assistance.

Key responsibilities

• Engage customers courteously, anticipate needs, and deliver prompt service.
• Use specialized mechanical and electronic tools to diagnose and complete less complex repairs.
• Identify, prepare, and install required parts and tools for each service event.
• Coach customer staff on preventative maintenance and basic repairs.
• Escalate unresolved issues to senior technicians or supervisors.
• Complete all required documentation, including service worksheets, timesheets, warranty claims, and quality records.
• Maintain a clean, organized work area and ensure tools are in proper condition.
• Follow Health, Safety & Environmental policies and report any incidents.

Required profile

• Strong customer focus with professional communication skills.
• Ability to interpret technical information and follow documented procedures.
• Commitment to continuous learning and skill development.
• Adherence to safety standards and proactive reporting of hazards.

Required skills

• Mechanical service tools
• Electronic service tools
• Diagnostic software for troubleshooting
• Computer software for fault isolation and documentation
• Warranty claim processing