Network Operations Analyst I

About the role

Levi Strauss & Co. is hiring a Network Operations Analyst I to join its Global Network Operations team in Bengaluru. You will help maintain the reliable, secure and resilient network services supporting offices, distribution centers, data centers, showrooms and retail stores worldwide, providing daily operational support in a collaborative, follow-the-sun environment.

Key responsibilities

• Monitor global network services, respond to alerts and perform initial troubleshooting for incidents affecting corporate, distribution center, cloud, showroom and retail environments.
• Own assigned incidents by documenting troubleshooting, giving timely updates, escalating appropriately and following issues through resolution.
• Support the installation, validation, maintenance and lifecycle tracking of network infrastructure such as switches, wireless access points, SD-WAN appliances and firewalls.
• Create and maintain operational documentation including support procedures, incident records, network changes, asset information and knowledge articles.
• Use monitoring data, automation and AI-enabled tools responsibly to improve incident triage, simplify recurring work and strengthen operational consistency.

Required profile

• At least 2 years of experience in network operations, infrastructure support, network support or a comparable technical role.
• Experience monitoring alerts, performing first-level network troubleshooting, keeping accurate incident records and escalating issues when more expertise is needed.
• Able to work with business teams, technical partners and service providers across regions and time zones.
• Comfortable using modern monitoring, automation and AI-enabled tools and motivated to grow in network operations and automation.

Required skills

• Core networking concepts: TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking and VPN.
• Monitoring, automation and AI-enabled tools.

The position is full time; current Levi Strauss & Co. employees apply through their Workday account.