Manager, Product Design

About the role

ServiceNow is hiring a Manager, Product Design in Hyderabad. You will directly manage, mentor and develop 3-5 designers and drive the UX vision and execution of a platform that delivers a product line for workplace productivity and analytics solutions. The role works with product management, user research, engineering and content from strategic definition through to roadmap execution.

Key responsibilities

• Manage, mentor and develop 3-5 designers and drive the UX vision and execution of the platform.
• Collaborate cross-functionally with product management, user research, engineering and content, and turn complex problems into clear goals and requirements.
• Help grow a user-centric, collaborative culture and evangelize design strategy across global, distributed design teams.
• Support user needs assessment, task analysis, user profiles, usability plans and user testing, and help develop user experience specifications and testing and evaluation.
• Develop high-level task flows, storyboards and other design documents, and lead the team through rapid iterations of task scenarios, navigation maps, flows and state-transition diagrams.
• Oversee detailed mockups, prototypes, behavior specifications and UI layouts for mobile and desktop, and contribute to Design Systems.
• Work closely with product management on UX ideation and innovation; travel up to 20% of the year.

Required profile

• At least 3 years of experience managing people and/or leading design teams.
• At least 10 years of experience in UX Design and/or Interaction Design.
• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools or automating workflows.
• Portfolio of work samples showing your approach.
• Strong written and verbal English, teamwork and technical problem-solving skills; able to work with minimal supervision in an agile environment.
• Plus: experience creating content and designing with WCAG 2.0/2.1 AA compliance.

Required skills

• Information Architecture.
• Expertise in one or more enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management or Finance & Legal.
• Sketch, Invision, Photoshop or similar tools.
• Rapid prototyping in Axure, Keynote, Framer, Principle or similar.
• Preferred: HTML, CSS, agile experience, and tools such as ServiceNow, Miro or Abstract.