Manager - Learning & Talent Development

About the role

The Manager – Learning & Talent Development will lead the design, delivery and governance of learning and talent development programmes across M&S India. This role ensures that mandatory, functional and leadership learning is executed consistently, leveraging digital tools and data‑driven insights to build capability and leadership pipelines.

Key responsibilities

• Own the annual learning plan and delivery calendar, aligning them with business priorities and role‑specific capability needs.
• Drive governance and execution of mandatory, compliance, induction, functional and leadership learning across stores, distribution centres, customer service and support centres.
• Manage LMS (MyLearning) adoption, ensuring effective nominations, tracking, certification and reporting.
• Curate, localise and scale blended learning content using global solutions, internal expertise and external partners.
• Design and implement onboarding programmes and role‑based learning to enhance frontline capability and customer experience.
• Lead train‑the‑trainer initiatives, certification standards and trainer/coach development.
• Identify capability gaps and talent risks, design assessment centres and develop structured development plans for critical roles.
• Support talent reviews, succession planning and monitor development effectiveness through dashboards and continuous improvement actions.

Required profile

• Proven experience managing learning operations and talent development programmes in a large, multi‑site organisation.
• Strong stakeholder management skills, working closely with HR business partners, regional training managers and business leaders.
• Data‑oriented mindset with ability to track, analyse and report on learning metrics and outcomes.
• Excellent communication and influencing abilities to embed learning into business rhythms.

Required skills

• Proficiency in administering a Learning Management System (LMS), preferably MyLearning.
• Ability to design and deliver blended learning solutions.
• Experience with data analysis and reporting for learning effectiveness.