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This job expired on 29/08/2026. It no longer accepts applications.
Major Incident Manager (MIM) – 4 to 8 Years Experience
Tata Consultancy Services · Calcutta
Job description
About the role
TCS is looking for a Major Incident Manager (MIM) to join its Kolkata team. The role focuses on handling high‑severity incidents, ensuring swift investigation, recovery and restoration of services while adhering to strict SLA commitments.
Key responsibilities
- Lead decision‑making during incident response, investigation, recovery and restoration.
- Manage incidents within a 24/7 SLA‑based support model.
- Conduct Post‑Incident Reviews (PIR) for every major incident.
- Drive bridge calls with stakeholders to resolve incidents efficiently.
- Run stand‑up calls with customers to communicate status of recent incidents.
- Maintain accurate handover and takeover notes between shifts.
Required profile
- 4 to 8 years of experience in incident management or related IT operations.
- Proven ability to work in a 24/7 support environment with SLA pressures.
- Strong communication skills for coordinating with multiple stakeholders.
- Experience documenting incident processes and post‑incident analysis.
Required skills
- Major Incident Management (MIM) processes.
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Tata Consultancy Services
Calcutta