Logistics Manager – Supply Chain

About the role

We are seeking a Logistics Manager to own end‑to‑end outbound and reverse logistics across Dentalkart’s fulfilment network. The role is hands‑on and data‑first, turning operational data into decisions that improve delivery performance, reduce costs and streamline returns.

Key responsibilities

• Manage courier and 3PL partners – onboarding, SLA governance, rate negotiation and performance reviews.
• Own outbound delivery performance, including on‑time delivery, NDR resolution and RTO reduction.
• Drive logistics cost optimisation through zone/mode optimisation, freight‑cost per shipment and billing reconciliation.
• Oversee reverse logistics – returns pickup TAT, cost management and closure.
• Maintain the logistics tech stack (shipping aggregator, OMS/WMS), handling allocation rules, AWB sync and exceptions.
• Build and run logistics dashboards and MIS, converting data into operational actions.
• Coordinate with warehouse, customer experience and finance teams.
• Lead and develop the domestic logistics coordination team.

Required profile

• 7+ years of experience in eCommerce/D2C last‑mile logistics.
• B.E./B.Tech and MBA, preferably from a Tier‑1 institute (IIT/NIT/IIM or equivalent).
• Proven track record in courier/3PL management and freight negotiation.
• Strong analytical background with comfort making data‑driven decisions.

Required skills

• Advanced Excel.
• SQL.
• Business Intelligence (BI) tools.
• Logistics aggregator platforms.
• OMS/WMS platforms.
• Experience with Clickpost, Vinculum or Zoho ecosystem.
• Lean Six Sigma or equivalent process‑improvement certification.