Legal Consumer Matters Specialist – Litigation & Customer Complaints

About the role

The role is responsible for handling product‑related litigations and managing customer complaints that are escalated to the Legal Department. It ensures the company’s legal rights are protected, risks are mitigated, and compliance obligations are met.

Key responsibilities

• Independently manage and defend product litigations across courts, tribunals, and other judicial bodies throughout India.
• Coordinate with external counsel, brief advocates, attend hearings, and prepare legal replies and comments for product claims.
• Assist in alternative dispute resolution, including arbitration and mediation, and support settlement negotiations.
• Handle criminal complaints filed by customers or vendors, liaise with police authorities, and participate in investigations.
• Analyze and resolve Legal Metrology notices, coordinate with internal teams and consultants, and maintain litigation MIS.
• Draft, review, and supervise contracts, agreements, and other legal documents; oversee agreement portal and guide legal interns and paralegals.

Required profile

• Basic graduation with a Law degree.
• 3 to 5 years of experience in litigation, consumer complaints, or related legal functions.