Last Mile Executive – Early Morning Delivery Operations

About the role

The Last Mile Executive ensures smooth early‑morning delivery operations from the darkstore, coordinating delivery partners, managing route dispatch, and resolving issues in real time to maintain high service quality.

Key responsibilities

• Arrive at the darkstore on time, track attendance of delivery partners and ensure full manpower availability.
• Coordinate with the mid‑mile team to allocate stock accurately and verify order details before dispatch.
• Dispatch delivery routes on schedule and monitor live deliveries using operational tools and dashboards.
• Act as the first point of contact for delivery and customer issues, arranging re‑attempts for undelivered orders.
• Collect root‑cause data for delays or failed deliveries and prepare daily performance metrics for stand‑up meetings.
• Escalate significant delays with proper reporting and ensure timely route closure.

Required profile

• Graduate or Diploma in any field.
• 1–2 years of experience in logistics, supply chain, or related operations.
• Strong coordination and communication abilities.
• Willingness to work early‑morning shifts (3:00 AM – 10:00 AM).
• Problem‑solving mindset with attention to detail.

Required skills

• Basic knowledge of operations/logistics.
• Delivery scheduling.
• Route cause analysis.
• Logistic management.
• Supply chain management.