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This job expired on 05/09/2026. It no longer accepts applications.
L2 Administrator – Incident Management & MongoDB
Wipro · Hyderabad
Job description
About the role
The L2 Administrator will support the IT service desk by triaging priority incidents, documenting actions, and ensuring timely resolution of software, hardware, and network requests. The role focuses on maintaining SLA compliance and assisting with change request creation.
Key responsibilities
- Perform initial triage for P3 priority incident tickets, document actions, and follow defined SLA and escalation procedures.
- Track and assist in the resolution of software, hardware, and network service requests, ensuring accurate logging and timely completion.
- Monitor SLA timelines throughout the incident lifecycle and escalate any potential breaches.
- Assist in creating change requests based on resolved incident tickets.
Required profile
- 1‑3 years of experience in IT incident management or service desk environments.
- Demonstrated ability to follow documented processes and meet SLA targets.
Required skills
- MongoDB Administration
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Wipro
Hyderabad
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