Key Account Manager – Sales CIC

About the role

The Key Account Manager – Sales CIC will drive business growth for assigned customers and territories in India, ensuring targets for volume and revenue are met or exceeded. You will implement the SBU strategy, deepen market intelligence, and manage credit and working capital to support financial objectives.

Key responsibilities

• Develop and execute mid‑ and long‑term account plans, aligning with cross‑BU initiatives.
• Identify market opportunities, conduct studies, and translate insights into profitable business.
• Negotiate and close contracts, leveraging the full product value chain and competitive landscape.
• Maintain effective credit control, DSO, and overdue management for customers.
• Provide operational guidance across functional teams to ensure value creation and customer satisfaction.
• Manage demand and sales forecasts using tools such as OMP Demand Planning and support production planning.
• Utilise NPS, KAM, and other compliance tools to continuously improve the customer experience.

Required profile

• B.Sc., B.E. or B.Tech in Chemistry or Chemical Engineering.
• Experience in the Pharmaceutical, Agro or Coatings industries is preferred.
• Strong understanding of market dynamics, credit control and customer relationship management.

Required skills

• OMP Demand Planning
• Price & Margin Management (PMM)
• Net Promoter Score (NPS)
• Key Account Management (KAM)
• TransperenCI
• Contract Lifecycle Management (CLM)