Key Account Manager – Client Relations

About the role

Saadho Scale is seeking a proactive Key Account Manager to oversee client relationships and day‑to‑day account operations in Surat. The role focuses on supporting eCommerce and logistics customers, ensuring their needs are met and fostering long‑term partnerships.

Key responsibilities

• Maintain and develop relationships with assigned key accounts, acting as the primary point of contact.
• Coordinate daily account activities, including order processing, issue resolution, and performance reporting.
• Collaborate with internal teams such as sales, operations and finance to deliver seamless service.
• Identify growth opportunities within existing accounts and propose tailored solutions.
• Prepare and present regular account reviews using Excel or Google Sheets dashboards.

Required profile

• 1–3 years of experience in account management, preferably within eCommerce or logistics.
• Strong client‑handling and communication abilities.
• Problem‑solving mindset with attention to detail.
• Ability to work on‑site in Surat and manage multiple accounts simultaneously.

Required skills

• Proficiency in Microsoft Excel.
• Familiarity with Google Sheets.

What we offer

• Competitive compensation package.
• Opportunity to grow within a fast‑moving D2C environment.
• Collaborative team culture focused on results.