Junior Maintenance Executive

About the role

The Junior Executive – Maintenance will support KONE’s service operations by ensuring high customer satisfaction, safe equipment performance, and clear on‑site communication. You will be the primary point of contact for customers, handling service visits, reporting, and risk management.

Key responsibilities

• Maintain excellent relationships with customers, contact persons and end‑users, providing proactive communication such as call‑out ETA and job updates.
• Execute planned maintenance, call‑outs and unplanned service repairs while adhering to schedules, safety standards and quality procedures.
• Report work performed in real time to ensure accurate e‑Optimum updates and customer notifications.
• Identify site risks, take immediate action when required and follow escalation procedures.
• Manage on‑site stock, tools and equipment, ensuring availability of spares and proper maintenance of service vans and instruments.

Required profile

• Strong focus on customer satisfaction and safety, with the ability to communicate clearly on site.
• Ability to plan workload, follow maintenance instructions and adhere to safety guidelines.
• Willingness to learn lift technology and attend training sessions.
• Proactive attitude for identifying risks and raising sales leads.