IT Technician / Support

About the role

We are seeking a proactive IT Technician to provide first‑line support for a global, fully remote workforce. You will work in a cloud‑first environment, helping employees across multiple time zones stay productive with modern collaboration tools.

Key responsibilities

• Deliver first‑line technical assistance to employees worldwide, troubleshooting hardware and software issues.
• Manage cloud‑based user accounts, onboarding and off‑boarding for platforms such as Google Workspace and Microsoft 365.
• Monitor service‑desk queues and communication channels, ensuring timely response to incidents.
• Configure, maintain, and optimise IT systems to uphold reliability, security and efficiency.
• Contribute to IT projects aimed at improving workflows and user experience.
• Create and update internal documentation, user guides and knowledge‑base articles.
• Provide occasional after‑hours or on‑call support for critical incidents.

Required profile

• Minimum 2 years of experience supporting cloud‑based productivity suites.
• Strong troubleshooting and diagnostic abilities with a customer‑focused mindset.
• Excellent written and verbal communication in English.
• Experience working with remote teams in fast‑paced, high‑growth environments.
• Ability to manage multiple priorities independently while maintaining attention to detail.

Required skills

• Google Workspace
• Microsoft 365
• Slack
• Zoom
• Salesforce