IT Support Engineer

About the role

We are looking for an IT Support Engineer to provide first‑ and second‑line technical assistance to our employees. You will be responsible for troubleshooting hardware, software, network and system issues, both on‑site and remotely, ensuring smooth daily operations.

Key responsibilities

• Diagnose and resolve hardware, software, network and system problems via phone, in person or remote access.
• Configure, deploy and maintain laptops, desktops, peripherals and other IT equipment, keeping an up‑to‑date asset inventory.
• Install, update and license software applications; manage user accounts, email setup and access permissions.
• Monitor and maintain office network, servers and printers, escalating complex issues when necessary.
• Support onboarding and off‑boarding processes, preparing devices for new hires and securely wiping equipment from departing staff.
• Document incidents and resolutions using a help‑desk ticketing system.

Required profile

• Strong analytical mindset with a passion for solving technical problems.
• Excellent communication skills to assist users of varying technical backgrounds.
• Ability to work independently and prioritize multiple tickets.

Required skills

• Hardware troubleshooting
• Software installation and licensing
• Network troubleshooting
• Active Directory management
• VPN configuration
• Help‑desk ticketing systems

What we offer

• Opportunities for professional growth in a dynamic IT environment.
• Access to the latest technology and tools.