IT Operations & Support Engineer – EA Products

About the role

Airbus India is looking for an IT Operations & Support Engineer to ensure the smooth running of its Enterprise Architecture (EA) product suite, including EAR, EAMR and EADA platforms. The role is central to maintaining high availability, meeting service level agreements and supporting global users of these strategic digital assets.

Key responsibilities

• Lead day‑to‑day operational support (Incident, Problem, Change and Service Request Management) for the EAR, EAMR and EADA platforms.
• Ensure compliance with defined SLAs and produce regular performance reports.
• Act as the first point of contact for global users, providing troubleshooting and resolution.
• Coordinate “Run” activities across all EA product pillars and contribute to “Change” activities when required.
• Collaborate with the Architecture team and development groups to support platform stability and enhancements.
• Maintain documentation of processes, incidents and resolutions.

Required profile

• Proven experience in IT operations support for enterprise‑wide platforms.
• Strong familiarity with the ITIL framework and its processes.
• Ability to work with a globally distributed user base and cross‑functional teams.
• Interest in aviation and digital transformation initiatives.

Required skills

• ITIL
• Incident Management
• Problem Management
• Change Management
• Service Request Management