IT Infra Support Engineer – End User Computing

About the role

Nissan is driving a massive digital transformation and seeks an experienced IT Infra Support Engineer to join its Nissan Digital team in Trivandrum. You will be responsible for delivering high‑quality end‑user computing services, ensuring smooth operation of Windows environments, Azure Virtual Desktop, and related infrastructure.

Key responsibilities

• Lead day‑to‑day IT operations, including infrastructure services support and hardware/software asset management.
• Design, deploy, and manage Microsoft Intune and Autopilot for device provisioning.
• Create and maintain Windows images, oversee Azure VDI deployments, and apply ITIL best practices.
• Act as the escalation point for end‑user computing issues such as laptop/desktop installation, configuration, and troubleshooting.
• Administer core Microsoft technologies (DNS, DHCP, SCCM, Microsoft MCC) and Active Directory.
• Manage Cisco video‑conferencing systems and ensure network infrastructure reliability.
• Collaborate with cross‑functional teams to deploy Microsoft applications and operating‑system migrations.

Required profile

• 6–10 years of experience in end‑user computing, Windows environment management, and Azure VDI.
• Strong technical expertise with Microsoft Intune, Autopilot, SCCM, and Active Directory.
• Excellent communication skills and ability to work within IST business hours (8:00 am‑5:00 pm).
• Demonstrated ability to follow ITIL processes and provide high customer satisfaction.

Required skills

• Windows operating system administration
• Azure Virtual Desktop (VDI)
• Microsoft Intune and Autopilot
• Windows image deployment and management
• ITIL framework
• Microsoft SCCM and Microsoft MCC
• DNS, DHCP, Active Directory
• Cisco video‑conferencing administration
• Networking concepts (TCP/IP, VLANs)
• Windows Server 2016/2019
• Linux/Ubuntu server basics
• ServiceNow ITSM & ITOM
• Azure Administrator Associate (certification desirable)
• Microsoft 365 Fundamentals (certification desirable)