Inside Sales Team Lead

About the role

The Inside Sales Team Lead will head the inside sales function for Cyberyami’s cybersecurity training portfolio. Based on-site in Noida, the role combines pipeline management, lead qualification, and team coaching to drive learner enrollment.

Key responsibilities

• Oversee a team of inside sales representatives, setting daily priorities and monitoring performance.
• Manage lead pipelines, qualify inbound and outbound leads, and ensure timely follow‑up.
• Design and coordinate outreach campaigns in partnership with marketing.
• Track sales metrics, prepare forecasts and regular performance reports.
• Resolve escalated customer service issues and maintain accurate CRM records.
• Collaborate with operations to improve customer acquisition and retention processes.

Required profile

• Proven experience in inside sales and lead generation, preferably in EdTech or cybersecurity services.
• Strong customer service orientation with the ability to address inquiries and concerns.
• Demonstrated team leadership and coaching abilities in a target‑driven environment.
• Excellent communication, negotiation and presentation skills.
• Ability to work on‑site in Noida, manage multiple priorities and collaborate cross‑functionally.