Inbound Sales Representative Associate – Voice

About the role

The Inbound Sales Representative Associate – Voice will join Accenture’s Customer Support vertical, providing front‑line assistance to customers through voice channels. The role focuses on resolving queries, handling escalations and complaints, and delivering solutions that meet service level agreements while contributing to a value‑driven contact‑center experience.

Key responsibilities

• Manage inbound customer inquiries and provide accurate, timely resolutions.
• Handle escalated issues and complaints, ensuring they are closed within defined SLA targets.
• Utilise the company’s contact‑center platforms and software to log, track, and resolve faults.
• Collaborate with team members and supervisors to follow established guidelines and precedents.
• Maintain detailed records of interactions and outcomes for continuous improvement.
• Work rotational shifts as required to support 24/7 operations.

Required profile

• 1–3 years of experience in customer service, sales, or a related contact‑center environment.
• Strong problem‑solving abilities and capacity to work under pressure.
• Quick learner with agility to adapt to new tools and processes.
• Team‑oriented mindset with effective communication skills.
• Ability to manage disputes and maintain a professional demeanor.

Required skills

• Proficiency in using voice‑based contact‑center platforms.
• Understanding of service‑level agreement (SLA) management.