Housekeeping Manager

About the role

The Housekeeping Manager is responsible for delivering an exceptional guest experience through immaculate cleanliness and visual standards onboard. This role requires strong hospitality, communication, and organizational abilities to ensure premium service execution.

Key responsibilities

• Own the overall cleanliness and visual impression of guest areas, ensuring standards exceed expectations.
• Lead, train, and develop housekeeping supervisors and crew members, maintaining a strong floor presence.
• Manage daily housekeeping operations, including scheduling, inventory control, and equipment maintenance.
• Implement safety procedures for chemical handling, equipment use, and personal protective equipment.
• Monitor performance metrics, conduct quality inspections, and drive continuous improvement.
• Collaborate with other departments to coordinate guest services and resolve issues promptly.

Required profile

• Two to three years of progressive housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship.
• Preferred bachelor’s degree in hospitality management, business administration, or a related field.
• Strong knowledge of cleaning techniques, safety protocols, and human‑resources policies.
• Proven leadership style with a results‑oriented approach.

Required skills

• Proficiency with Microsoft Excel and Word.
• Experience using industry software such as SQM, OCIMS, Fidelio, LGA, Medallia, and Kronos.
• Working knowledge of budgeting, cost containment, and inventory management.