Healthcare Receptionist

About the role

We are a fast‑growing healthcare staffing firm that connects skilled professionals with leading clinics, hospitals and diagnostic centres across India. We are looking for a highly organized, empathetic and tech‑savvy receptionist to manage front‑office operations and ensure a smooth patient experience from check‑in to follow‑up.

Key responsibilities

• Manage patient check‑in/check‑out, verify insurance details and maintain accurate appointment logs using clinic management software.
• Answer multi‑line phone systems, triage calls, schedule appointments and forward urgent inquiries to clinical staff.
• Process co‑pays, handle billing queries and assist patients with forms, consents and intake documentation.
• Keep the front‑desk area clean, well‑stocked and welcoming for patients and visitors.
• Collaborate with medical assistants and the billing team to resolve scheduling conflicts and improve patient flow.
• Report daily activity metrics and flag operational bottlenecks to the Practice Manager.

Required profile

• Highly organized, empathetic and comfortable working in a fast‑paced clinical environment.
• Ability to handle confidential patient information in compliance with HIPAA.

Required skills

• Microsoft Office
• EHR Systems
• Patient Scheduling
• Insurance Verification
• Customer Service
• Front Desk Operations
• Call Handling
• Appointment Management
• Medical Terminology
• HIPAA Compliance
• Clinic Management Software (e.g., Practo, Lybrate, eClinicalWorks)

What we offer

• Work directly with top‑tier clinics and diagnostic hubs across Tier 1 & 2 cities.
• Clear career growth path into medical admin, patient coordination or healthcare operations.
• Structured onboarding, real‑time performance feedback and recognition programmes.