Gym Receptionist

About the role

Join Soho House’s vibrant community as a Gym Receptionist, delivering top‑tier service to members and guests while ensuring the fitness space runs smoothly. You will be the first point of contact, handling membership enquiries, administrative tasks, and maintaining a welcoming environment.

Key responsibilities

• Provide excellent customer service to members and guests at the gym front desk.
• Manage membership administration, including sign‑ups, renewals, and enquiries.
• Maintain gym areas to high cleanliness and safety standards during each shift.
• Operate the door entry and exit system efficiently.
• Promote and sell gym memberships, challenges, and initiatives.
• Ensure health, safety, and safeguarding procedures are followed.
• Support a small team, keeping them motivated and on schedule.

Required profile

• Previous experience in hospitality or a customer‑facing role.
• Strong interpersonal skills with a positive, problem‑solving attitude.
• Reliable, punctual, and trustworthy with a sense of urgency.
• Team player who communicates well with colleagues.
• Can manage basic administrative tasks and motivate a small team.

Required skills

What we offer

• Competitive compensation package with global benefits.
• Continuous training and development opportunities.
• Member discounts on food, wine, spirits, rooms, and Cowshed products.
• Access to Cookhouse & House Tonic programmes.
• Local pension plan and health scheme.
• Two weeks off per week (flexible scheduling).