Guest Services Associate – Front Office

About the role

As a Guest Services Associate – Front Office you will be the welcoming face of the hotel, ensuring every guest enjoys a smooth and memorable stay from arrival to departure. Based in Mysuru, you will combine high‑quality customer service with efficient front‑office operations in a dynamic hospitality environment.

Key responsibilities

• Greet guests warmly, creating a positive first impression.
• Execute check‑in and check‑out procedures accurately and efficiently.
• Handle guest requests, inquiries, and problem‑solving with empathy.
• Manage guest accounts, process payments, and ensure transparent billing.
• Identify opportunities to personalize stays and recommend hotel facilities.
• Promote upselling opportunities that add value for guests.
• Maintain high standards of service at the reception desk.
• Oversee day‑to‑day front‑office operations and support team collaboration.
• Communicate any issues affecting hotel interests to management promptly.

Required profile

• Relevant diploma or degree in Hotel Management or an equivalent hospitality qualification.
• Minimum of 1 year experience in a front‑office or guest‑service role.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Supportive environment for personal and professional growth.
• Access to Accor’s employee benefits and development programs.