Guest Relations Host

About the role

Join Radisson Hotel Group as a Guest Relations Host and become the friendly face that guides guests through every step of their stay. You will be part of a vibrant Guest Relations team that delivers the brand promise of "Every Moment Matters" by anticipating needs and creating memorable experiences.

Key responsibilities

• Welcome guests, manage check‑in and check‑out processes, and provide personalized assistance throughout their stay.
• Anticipate and fulfill guest requests, ensuring a seamless and enjoyable experience.
• Collaborate with other hotel departments to support smooth operations and resolve issues promptly.
• Maintain the highest standards of hospitality, from greeting guests to serving beverages when needed.
• Act as a brand ambassador, embodying the "Yes I Can!" service ethos.

Required profile

• Excellent team player with strong communication abilities.
• Positive, upbeat attitude with a genuine passion for delivering outstanding customer service.
• Patience, empathy, and a natural smile that reflects the brand’s hospitality spirit.

Required skills

• Experience with the Opera Property Management System (advantageous).

What we offer

• Opportunity to work in a global hospitality brand with a supportive, inclusive culture.
• Career development programs and pathways for growth.
• Engaging workplace that celebrates diversity and teamwork.