Guest Relations Executive

About the role

The Guest Relations Executive is the first point of contact for guests at a Marriott property in New Delhi. This role ensures smooth check‑in and check‑out processes, handles guest inquiries, and supports the overall guest experience through attentive service.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Maintain accurate guest accounts, enter Marriott Rewards information and ensure correct rate application.
• Handle all payment types, vouchers, paid‑outs and balance receipts at shift start and end.
• Compile daily reports, cashier and closing logs, and manage bank drops securely.
• Provide guests with property information, directions and respond to service requests by coordinating with appropriate staff.
• Report any theft or security concerns to Loss Prevention.
• Assist in training, evaluating and coaching team members, promoting a fair‑treatment workplace.
• Uphold company policies, safety standards and maintain a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.

Required skills

• Proficiency in using computers and POS (point‑of‑sale) systems.
• Basic cash handling and receipt reconciliation.

What we offer

• Opportunity to work with a global hospitality brand.
• Training and development programs.
• Inclusive and diverse workplace culture.