Global Support Consultant – Hybrid (Bangalore)

About the role

LinkedIn is seeking a Global Support Consultant to join its Bangalore team. The role is hybrid, combining remote work with office days, and follows a non‑traditional Wednesday‑to‑Sunday schedule to ensure weekend coverage. You will be the primary point of contact for customers, helping them resolve issues and adopt new product enhancements.

Key responsibilities

• Manage support queues, engage with customers, and resolve routine and complex queries.
• Provide technical and process troubleshooting, escalating when necessary.
• Document all interactions promptly using internal tools.
• Review and recommend process improvements, leveraging AI and automation.
• Collaborate with cross‑functional partners to ensure consistent information flow.
• Conduct follow‑ups, webinars, and proactive outreach to drive product adoption.

Required profile

• Experience in customer support or similar client‑facing roles.
• Willingness to work a Wednesday‑through‑Sunday schedule with weekend availability.
• Strong written and verbal communication skills.
• Detail‑oriented and proactive in identifying improvement opportunities.

Required skills

What we offer

• Opportunity to work for a global professional network.
• Hybrid work model supporting work‑life balance.
• Access to LinkedIn’s learning resources and career development programs.