Front Office Voyager – Guest Services Manager

About the role

The Voyager Front Office position at Westin, a Marriott brand, focuses on delivering exceptional guest experiences while supporting the hotel’s wellness‑focused mission. You will work on‑site in Mumbai, helping guests regain control of their well‑being during travel.

Key responsibilities

• Welcome and assist guests throughout their stay, ensuring a seamless and personalized experience.
• Promote Westin’s wellness programmes and encourage guests to engage with well‑being activities.
• Collaborate with other hotel departments to resolve guest requests and issues promptly.
• Maintain accurate records of guest interactions and feedback.
• Uphold brand standards for service quality, safety, and inclusivity.

Required profile

• Passionate about hospitality and guest well‑being.
• Active, optimistic, and adventurous mindset.
• Strong communication skills and a genuine desire to help guests feel their best.
• Commitment to embracing personal well‑being practices on and off the property.

Required skills

What we offer

• Opportunity to work with a global wellness‑focused hotel brand.
• Supportive, inclusive environment that values diverse backgrounds.
• Full‑time schedule with on‑site work in a vibrant city.