Front Office Team Leader

About the role

We are looking for a motivated Front Office Team Leader to oversee day‑to‑day front desk operations and ensure outstanding guest experiences at our luxury resort.

Key responsibilities

• Oversee daily front desk operations including check‑in, check‑out and guest services.
• Lead, support and motivate Front Office team members during shifts.
• Deliver exceptional guest experiences through prompt, friendly and efficient service.
• Handle guest enquiries, feedback and resolve issues professionally.
• Maintain smooth communication between Front Office and other resort departments.
• Drive training, development and ongoing coaching to strengthen team capability and performance.
• Ensure accurate use of property management systems such as Opera Cloud.
• Foster a positive, welcoming and professional front office environment.

Required profile

• Motivated and proactive attitude.
• Strong leadership and team‑motivating abilities.
• Excellent communication and customer‑service focus.
• Ability to train, develop and coach staff.
• Attention to detail and operational efficiency.

Required skills

• Opera Cloud (property management system).