Front Office Receptionist

About the role

AMARTARANGINI Pvt Ltd is seeking a full‑time Front Office Receptionist to join its hospitality team in Haridwar. The role involves being the first point of contact for guests, ensuring smooth check‑in and check‑out processes, and providing accurate information about the property and local attractions.

Key responsibilities

• Greet and welcome guests in person, by phone, and via email.
• Manage check‑in and check‑out procedures, including guest registrations.
• Handle reservations, maintain visitor logs, and coordinate with housekeeping and other departments.
• Keep the reception area clean, organized, and presentable.
• Answer incoming calls, route them correctly, and take clear messages.
• Provide information on services, amenities, and local attractions.
• Assist with basic documentation, mail, packages, and guest feedback.

Required profile

• Strong front‑office and reception skills, including guest registration and basic administration.
• Excellent customer service and communication abilities in English and Hindi.
• Professional appearance, punctuality, reliability, and respect for guest privacy.
• Ability to stay calm under pressure, multitask, and maintain a welcoming demeanor.
• Prior experience in hospitality or customer‑facing roles is preferred but not mandatory.

Required skills

• Basic computer literacy.
• Proficiency with email.
• Familiarity with office software (e.g., MS Office).
• Ideally experience with reservation or property‑management systems.