Front Office Manager

About the role

The Front Office Manager leads all front office functions within a hotel, overseeing guest arrival and departure, bell staff, switchboard operations, front desk, and retail/gift shop services. This senior position ensures high guest satisfaction while driving financial performance.

Key responsibilities

• Lead and develop the Guest Services team, fostering trust, respect, and collaboration.
• Supervise day‑to‑day front office operations, including bell staff, switchboard, front desk, and retail/gift shop.
• Manage guest arrival and departure procedures to ensure seamless experiences.
• Set, monitor, and achieve performance, budget, and team goals.
• Conduct regular department meetings and communicate clear objectives.
• Maintain appropriate staffing levels to meet service and financial targets.
• Control department expenses and contribute to overall property financial goals.
• Act as a role model, recognizing employee contributions and upholding integrity.

Required profile

• High school diploma or GED with at least 4 years of guest services/front desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience.
• Strong interpersonal and communication skills.
• Demonstrated leadership, honesty, and ability to influence and motivate teams.
• Ability to perform duties in the absence of staff and maintain collaborative relationships.

Required skills