Front Office & Guest Services Supervisor

About the role

We are seeking a Front Office & Guest Services Supervisor to lead the front desk team at our Marriott property in Vagator Beach, Goa. The role ensures smooth guest check‑ins, accurate billing, and high‑quality service while supporting and developing the front office staff.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Set up guest accounts, enter Marriott Rewards information and ensure correct rate application.
• Handle cash, vouchers, paid‑outs, balance receipts and perform bank drops at shift start and end.
• Compile daily reports, cashier and closing logs, and notify loss prevention of any theft reports.
• Provide guests with property information, directions and respond to service requests, coordinating with other departments as needed.
• Assist management in training, evaluating, counseling and motivating front office team members.
• Maintain compliance with company policies, safety procedures and confidentiality standards.
• Perform physical duties such as standing, walking and lifting items up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related hospitality work experience.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• Proficiency with POS and computer systems for reservations and billing.
• Cash handling and basic accounting procedures.
• Ability to communicate clearly and professionally with guests and staff.
• Physical ability to stand, walk and lift up to 10 lb without assistance.