Front Office Executive

About the role

The Front Office Executive is the first point of contact for guests at Fairmont Mumbai, representing the brand’s luxury standards. You will create memorable experiences by delivering personalized, attentive service throughout the guest journey.

Key responsibilities

• Welcome every guest with genuine warmth, professionalism and personalized recognition.
• Deliver seamless arrival and departure experiences, handling check‑in and check‑out accurately.
• Allocate rooms strategically, manage upgrades, special requests and transportation arrangements.
• Capture and update guest preferences in the Opera Cloud PMS.
• Monitor room inventory in coordination with Housekeeping and Reservations.
• Anticipate guest needs, recognize repeat guests, VIPs and loyalty members, and build lasting relationships.
• Own guest concerns from start to resolution with empathy, urgency and professionalism.

Required profile

• Excellent communication skills and a polished, professional demeanor.
• Strong attention to detail and ability to anticipate guest preferences.
• Empathetic approach to handling guest issues and a commitment to exceeding expectations.
• Ability to work efficiently in a fast‑paced luxury hospitality environment.

Required skills

• Proficiency with Opera Cloud (property management system).