Front Office Executive

About the role

The Front Office Executive is responsible for managing reception and front‑desk operations, ensuring a positive visitor experience and supporting daily administrative activities at the site.

Key responsibilities

• Greet and welcome visitors, guests, and clients in a professional and courteous manner.
• Manage visitor entries, ID issuance, and access control according to site security protocols.
• Coordinate with security for visitor movement and approvals.
• Handle incoming and outgoing courier, parcels, and mail.
• Attend and direct incoming calls to the concerned departments.
• Maintain communication with internal teams, vendors, and facility staff.
• Respond to general inquiries and escalate issues when required.
• Log service requests and complaints in the helpdesk system, if applicable.
• Coordinate with housekeeping, security, and engineering teams for issue resolution.
• Maintain front office records, registers, and reports.
• Assist in meeting‑room bookings, guest seating, and administrative arrangements.
• Support onboarding of new employees and manage guest visits.
• Ensure smooth coordination during client visits, audits, and reviews.
• Keep the reception area clean, presentable and adhere to company policies, safety norms, and confidentiality standards.

Required profile

• Graduate (or 12th pass, graduate preferred).
• 1–3 years of experience in a front‑office, reception, or customer‑service role, preferably in corporate offices, IT parks or facility‑management environments.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word