Front Office Executive

About the role

The Front Office Executive leads the Front Desk team to ensure seamless guest experiences and strict adherence to hotel policies. You will create a motivated environment, oversee daily operations, and drive guest loyalty through proactive service.

Key responsibilities

• Supervise and guide Front Desk Associates, ensuring compliance with hotel policies and procedures.
• Foster a positive, teamwork‑focused work environment.
• Develop and use communication tools to disseminate information and manage workflow.
• Conduct training for Guest Service Associates as needed.
• Gather guest feedback, report incidents, and implement corrective actions.
• Prepare pre‑arrival arrangements for VIP guests and manage arrival/departure experiences.
• Promote enrollment in Le Club Accor loyalty program.
• Oversee shift hand‑overs, cash controls, and internal audit procedures.
• Ensure efficient check‑in/check‑out processes and compliance with local regulations.
• Maintain front‑office equipment and uphold grooming standards.

Required profile

• Experience supervising front‑desk staff in a hotel environment.
• Strong knowledge of hotel policies, procedures, and Le Club Accor membership levels.
• Ability to train, motivate, and develop team members.
• Excellent guest‑service orientation with a focus on loyalty and satisfaction.
• Proven decision‑making skills at the guest contact point.
• Capability to handle complaints, incidents, and ensure internal controls.

Required skills