Front Office Associate

About the role

The Front Office Associate will work full‑time on‑site, supporting daily hotel operations and ensuring a smooth, guest‑focused experience. This role involves direct interaction with guests at check‑in and check‑out, handling inquiries, and collaborating with multiple hotel departments.

Key responsibilities

• Assist guests with check‑in and check‑out procedures, handling inquiries and requests promptly.
• Coordinate with front office, housekeeping, food & beverage and other departments to ensure smooth operations.
• Maintain service standards, manage reservations and support event and banquet coordination.
• Ensure public areas and guest rooms are well presented and welcoming.

Required profile

• Strong customer service and guest‑relations abilities.
• Operational support experience in front office, reservations and basic administrative tasks.
• Effective communication and interpersonal skills for multi‑department collaboration.
• Organizational and time‑management capabilities in a fast‑paced hospitality environment.
• Basic proficiency with hotel management or reservation systems and standard office software.
• Prior experience in hotels, resorts or similar customer‑facing roles (preferred).
• Willingness to work flexible hours, including weekends and holidays.
• Relevant diploma or degree in hospitality, tourism, business or related field (advantage).

Required skills

• Hotel management / reservation system
• Microsoft Office suite