Front Office Associate

About the role

The Front Office Associate is the first point of contact for guests, handling inquiries and requests across multiple communication channels. You will ensure a smooth and welcoming experience for every guest while supporting the hotel's operational standards.

Key responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, manage wake‑up calls, and direct calls to the appropriate extensions.
• Log all guest requests, coordinate with relevant departments (e.g., Bellperson, Housekeeping), and follow up to confirm resolution.
• Provide information on room features, property amenities, and local attractions.
• Process room‑service orders, answer menu questions, and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment.
• Maintain professional appearance, confidentiality, and adherence to company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Clear, professional communication skills and courteous telephone etiquette.
• Commitment to delivering high‑quality guest service and teamwork.

Required skills