Front Office Associate

About the role

The Front Office Associate delivers first‑class guest service at a resort, handling check‑ins, check‑outs and reservations while ensuring a smooth stay for every visitor. This role requires strong communication, professionalism and the ability to resolve guest concerns promptly.

Key responsibilities

• Welcome guests warmly, create a positive first impression and assist with check‑in and check‑out procedures.
• Provide information on resort facilities, services and local attractions.
• Handle guest inquiries, requests and complaints in a professional manner.
• Maintain accurate guest records, process payments, bills and invoices, and manage cash and credit‑card transactions.
• Coordinate with housekeeping, maintenance, F&B and other departments to update room status and fulfill guest requests.
• Maintain front‑desk logs, reports and ensure the reception area remains clean and presentable.

Required profile

• Diploma or degree in Hotel Management / Hospitality (preferred).
• 1–2 years of experience in hotel front‑office operations.
• Willingness to work shifts, including weekends, holidays and night shifts.
• Preference for local Goan candidates or those currently employed in Goa.

Required skills

• PMS (Property Management System) proficiency.
• Microsoft Office (Word, Excel, Outlook) competence.