Front Office Assistant – Hospitality

About the role

The Front Office Assistant supports the smooth operation of the hotel reception, welcoming guests, handling reservations and ensuring a high level of service throughout their stay.

Key responsibilities

• Register guests, assign rooms and accommodate special requests where possible.
• Assist with pre‑registration, block rooms for reservations and manage same‑day bookings.
• Handle cash, credit and check‑cashing procedures in line with company policies.
• Maintain accurate room status, coordinate updates with housekeeping and manage key storage.
• Promote hotel services using suggestive selling techniques and present alternatives to guests.
• Supervise access to safe deposit boxes and support a small team to keep motivation high.

Required profile

• Previous experience in hospitality or front‑office environments.
• Strong interpersonal skills, positive attitude and problem‑solving ability.
• Reliable, punctual and trustworthy with a sense of urgency.
• Team player who communicates well and can motivate colleagues.
• Can‑do attitude and willingness to say “yes” to guest needs.

Required skills

What we offer

• Competitive compensation with global benefits and perks.
• Two weeks off per year.
• Discounts on food, wine, spirits, rooms and Cowshed products.
• Continuous training programmes to develop personal and professional skills.
• Local pension plan and health scheme.